Basic Support Tips    

For Dial-up Access Troubles

1. Make sure your telephone line is currently good and usable.
2. Make sure the dial-up number is entered correctly and that the modem is actually dialing.
3. Make sure both your user name and password are entered correctly.
4. If it doesn't work the first time, try it again a few more times.
5. If a second dial-up number, or a third one, is available, you can try to use it instead.
6. Sometimes resetting (restarting or rebooting) the modem and/or computer will solve the problem. Be sure to save all your current work in progress and exit existing programs before you reset (restart or reboot) your computer.
7. If it still doesn't work, try again about 15 minutes later.

For troublesome computer behavior, such as very slow response, etc.

Save all your current work in progress, exit existing programs, and then restart computer (reboot).  Then resume your work as before, but now with a more responsive computer.

Additional support tips will be provided here if they just might be of some basic help to you.

For more in depth on-line technical support, go to: http://RamonaInternet.com/support

-If you still need technical assistance and if it isn't urgent, your can send your questions by e-mail to: support@RamonaInternet.com (RamonaInternet.com will do are best to reply within 24 hours.)

-Or, if it is a more pressing matter, you are invited to call our technical support number at: (760) 644-3280
If you don't get us at that moment please leave a detailed message and how we can get back with you.